DELIVERY & RETURNS

DELIVERY

All shipping options utilize a mix of reliable carriers to ensure your order is delivered in a secure and timely manner. After the order is placed, the system automatically selects the most efficient shipping method based on destination, size, and weight.

 

Currently, we only offer a flat shipping rate of P200 for Manila and P400 for provincial addresses. We offer free standard delivery on orders amounting to at least P7,500 for Manila and P10,000 for provincial. This offer is only valid within the Philippines. This free shipping option will automatically appear in the shopping cart on qualifying orders once you’ve entered your zip code. Offer valid after discounts are applied (excluding taxes, if any, and shipping charges).

 

Delivery time is determined from the date the order is shipped. Most orders ship the following business day and may reach you within 3 days. However, processing time varies depending on personalization selection and does not include weekends or holidays. Expedited shipping is unavailable.
 

Delivery usually takes 2 to 5 working days for both Manila and Provincial keeping in mind the ever changing restrictions and policies should your goods pass thru an airport or should the carrier call for a holiday. Delays in shipping are beyond our control and is not subject to refunds and/or cancellations.

 

Deliveries are done thru our partner couriers. We regret to inform you that we do not do meet-­ups but you may pick up from our Quezon City Headquarters by appointment thru +63956 964 0116.

RETURNS & EXCHANGE

Because of our limited inventory, we do not issue refunds but if for any reason you would like to exchange an item for a different size, color or style or for store credit kindly contact us within 3 days from receipt of goods. Email us at help@katreandco.com with the subject EXCHANGE and we will aim to respond within 24 hours to explain how the exchange process will be. We regret to inform you that food items, gift cards, monogrammed and/or sale items are not allowed for returns.
 

It is free to exchange items for a different color but a different style may mean a different price and this process will exclude shipping costs (with the exception of faulty items) which cover the cost of our collection service. If you wish to exchange your item for an alternative style, we suggest that you return it for store credit and purchase the new item separately. Items being exchanged are your responsibility until it reaches us. It should be returned new, unused, and all original paper works present. Items that are damaged or soiled may not be accepted and may be sent back to the customer. Where provided, detachable straps, pouches, bag tags, price tags and any packaging like cards should be included with your return. Otherwise, it will not be accepted. Unidentified exchanges may be returned to the sender.

 

Reservations are currently not allowed.
 

If you have received an item as a gift, you may exchange it for store credit. However, monogrammed and sale items may not be returned or exchanged. For valid exchanges, the amount is automatically deducted from your next purchase and will be valid for one week. Please be aware that you may need to pay any cost difference such as additional shipping. The exchange process may take up to 5 working days.