FAQs

Let us take a minute to address a few concerns you may have

regarding our current situation concerning COVID-19:

  • Our website remains open and running as usual, with possible delays in shipping depending on the third party carrier assigned to your area. Unfortunately, this is beyond our control.
     

  • The health of our team and customers is our top priority. Our team is working tirelessly to ensure that all your goods are sanitized before packing. As such, please note that wait times and email inquiries may be longer than usual. We appreciate your understanding during this time.
     

  • Additionally, we implemented rigorous disinfection procedures in our office and warehouse to ensure the cleanest working environment possible. Having said this, we believe that you will do your part to protect yourself and your family upon receipt of your Katre & Co. order as it passes thru a number of people after dispatch.

Can I place an order thru your social media channels or hotline?

Orders are advised to be placed thru this website for proper documentation.

Your order form serves as your protection and guarantee. Orders placed via email, Viber, SMS and our social media channels may not be entertained.

Where do I send proof of payment for Bank Transfer and GCash options?

Proof of payments may be sent to our WhatsApp / Viber number +63956 9640116 or +63916 6052207. Kindly state your name and order number.

Can I reserve the items in my cart?

Due to our limited inventory, reservations are currently not allowed.

Unpaid or abandoned shopping carts will be automatically deleted within 24 hours.

 You may receive an email reminder should you have an unpaid cart.

Do you include gift receipts?

Gift receipts may be requested via the Add a Note box upon checkout. Otherwise, an official receipt will be automatically included in your order. 

When will my order ship?

We ship most orders within 24 hours after receipt and you should receive them within 3 business days. However, processing time may take longer depending on the third party carrier and the personalization selection. Processing does not include weekends or holidays.

Do you ship Internationally?

We currently do not offer international shipping, unfortunately.

Do you have a warranty policy?

We care deeply about the quality of our products and carefully inspect each item before it is shipped to you. If you believe there is a material defect with your order, please contact us immediately within 3 days after receipt so we can help you to resolve. You may get in touch thru +63916 6052207 or +63956 964 0116, Monday-Friday 9:00am-4:30pm EST.

Do you offer volume discounts or custom logo personalization?

Yes! Volume discounts are offered on qualifying orders. Logos or custom artwork can be added to most styles. To learn more, go to this link or inquire via email at help@katreandco.com.

What payment methods do you accept?

We accept the following: debit/credit cards, bank/electronic transfers to BPI, PayPal and GCash.